Thank you for shopping at CTI Wireless! We are committed to providing quality products and ensuring customer satisfaction. Please read our Return and Warranty Policy carefully to understand the conditions under which returns, exchanges, and warranty claims are accepted.

1. Return Policy

• Eligibility: The item must be in its original condition, unused, and in the original packaging. All accessories, manuals, and documentation must be included.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
• Non-Returnable Items: Certain items are non-returnable, including but not limited to:
  • Products that have been damaged, modified, or show signs of wear and tear.
  • Consumable items (such as batteries or cables) once opened.
  • Gift cards or promotional items.
• Return Process: To initiate a return, please contact our Customer Support team at support@ctiwirelessgroup.com with your order number and reason for the return. Our team will provide you with a Return Authorization Number (RAN) and further instructions.
• Note: The customer is responsible for return shipping costs, except in cases where the product is defective or incorrect due to an error on our part.

2. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: Refunds will be processed to your original payment method within 5-7 business days.
• Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, missing parts, or damaged for reasons not due to our error.
• Rejected Refunds: Items that do not meet the return criteria will not be eligible for a refund and may be returned to the customer at their expense.

3. Warranty Policy

All products sold by CTI Wireless come with a standard manufacturer’s warranty, which typically covers defects in materials and workmanship for a period of 1 year from the date of purchase, unless otherwise specified.

• Warranty Claims: If you experience an issue with your product within the warranty period, please contact our Customer Support team at support@ctiwirelessgroup.com to initiate a warranty claim. You may be asked to provide proof of purchase and detailed information about the defect.
• Coverage: The warranty covers defects in materials and workmanship under normal use. It does not cover:
  • Damage caused by misuse, abuse, or accidents.
  • Unauthorized modifications or repairs.
  • Normal wear and tear, including cosmetic damage.
  • Products not purchased from CTI Wireless.
• Note: Warranty claims may require the return of the product for inspection. The customer is responsible for shipping costs associated with warranty claims unless the product is determined to be defective.

4. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Thank you for choosing CTI Wireless! We appreciate your business and strive to provide the best products and service to our customers.