Return Policy

Return Policy

Return Policy:

You must return all items that arrived with the device including accessories, packaging, instruction books, manuals, and all other items that were in its original container.

All returns must be approved and must be accompanied with a RMA approval number from CTI Wireless. Any returns that do not meet the Warranty and Return Policy conditions will be rejected.

Before returning your item, please contact us by phone, online under your account credentials, or email to secure an RMA (Return Management Authorization), which allows us to track your return and the reason for your return in our system. Once you receive the RMA approval and RMA number, you must return the phone and RMA within 3 days.

You are responsible for the return shipping cost or any other applicable fees related to the returned item.

Remember to keep it away from animals, kids, toilets or pools, and any fights you may get into. We cannot replace any item or accept a return if you have damaged the device during everyday use.


CTI Wireless is not responsible for any misuse or damage caused by incorrect installation of our products. If the item is damaged due to shipping, please notify us by phone or email. We will only accept replacements (no credit or cash refund).

Merchandise returned within 15 days from the date of the items received will not incur a re-stocking fee. You may be responsible for a merchandise re-stocking charge of 15% if items are received within 16-30 days from the date of delivery, Any items past 30 days from the date of purchase cannot be returned.

* All items must be returned in original containers with the manufacturer's packaging, and in the same condition as they were received.

* Any items that have been bent, scratched, altered, or damaged thru wear & tear will not be acceptable for return.

* Bluetooth headsets, Charms, Screen protectors, Hands-free stereo headsets and other personal products can never be returned once opened.

* No merchandise can be returned without proof of purchase from our company.