Ready to sell smarter with CTI? This guide shows how to register for CTI Marketplace access and get productive in the CTI dealer portal. We’ll cover the info you need, each step of registration, and where to get help if anything slows you down.

What you need before you start

• Legal business name (as shown on tax records)

• Business address, phone, and website (if you have one)

• Primary contact name, title, email, and direct phone

• Tax ID and resale certificate (if purchasing for resale)

• Preferred payment method (ACH or card)

• Shipping and billing addresses

• A primary admin who will manage users in the CTI dealer portal

Create your account

Step 1: Start your dealer profile

Enter company details and your primary contact information. Use a business email you check daily—this email will control your first access to the CTI dealer portal.

Step 2: Verify your email

Confirm your email promptly so the account can be validated. If the message doesn’t arrive, check spam and security filters.

Step 3: Complete your business profile

Add tax information, resale certificate (if applicable), and billing data. Keep names and addresses consistent with your documents to speed up the review and register CTI Marketplace without back-and-forth.

Step 4: Set security

Create a strong password and enable any available multi-factor authentication. Store recovery details in your team’s password manager.

Enable Marketplace access

Step 5: Submit Marketplace enrollment

After creating your profile, finish the short Marketplace enrollment so your account can place orders inside CTI Marketplace.

Step 6: Provide tax and payment documents

If requested, upload your resale certificate and payment authorization. These files help CTI confirm your status and activate your CTI Marketplace permissions for purchasing.

Step 7: Approval and status

You’ll receive a confirmation when Marketplace access is live. If CTI needs anything else, respond quickly using the business email you used to create your CTI dealer portal account.

First login and setup

Step 8: Add users and roles

Inside the CTI dealer portal, create roles like Admin, Buyer, and Viewer. Limit permissions—only give ordering rights to teammates who need it.

Step 9: Set preferences

Save billing/shipping addresses, tax-exempt status if applicable, and default payment method. This trims time at checkout in CTI Marketplace.

Step 10: Place your first order

Search products, build a cart, request a quote if needed, and submit. Keep order notes clear (device counts, deadlines, or deployment dates).

Troubleshooting and pro tips

• No verification email: Resend the email, then whitelist the domain. Ask IT to allow automated messages.

• Document mismatch: Make sure the legal name and address on your profile match your certificates and tax records.

• Access pending: If Marketplace isn’t active after you enroll, confirm that all requested documents were uploaded and readable (PDF or image).

• If your account is locked, Use the password reset flow. If that fails, provide your legal business name and registration email when contacting support.

• Team changes: Revoke access for former employees and rotate passwords tied to shared mailboxes.

How to get help from CTI

When you reach out, include the company name, your registration email, a short summary of the issue, the step where it occurred, and any on-screen message. If it’s order-related, add the PO or cart ID. This context lets CTI resolve your registered CTI Marketplace question faster.

FAQs

Do I need a resale certificate?

If you purchase for resale, yes. Upload a current certificate to complete the CTI Marketplace enrollment registration smoothly.

Can I register with a personal email?

Use a business email. It speeds verification and simplifies ongoing support in the CTI dealer portal.

How long does approval take?

Time varies by documentation and review volume. Clean, consistent info is the fastest path to register CTI Marketplace approval.

Can I add multiple buyers?

Yes. Create users in the CTI dealer portal and assign roles so your team can order, view invoices, or track shipments.

What if I need credit terms?

Have your financial details ready. CTI may request additional forms before enabling terms.

Fast-track checklist

• Business email verified

• Legal name and address are consistent across all fields

• Resale certificate and payment authorization are ready

• Admin set in the CTI dealer portal

• Roles and permissions assigned

• First test cart created and saved

The bottom line is to create your dealer profile, complete enrollment to register with CTI Marketplace, upload any requested documents, and set up your team and preferences in the CTI dealer portal. These steps allow you to browse, quote, and order without friction.